• Qualifiers are to inform Fortune Travel (mice@fortunetravel.com.sg) and PACS (SGP.PRUEvents@Prudential.com.sg) in writing to with reason for cancellation and the relevant supporting documents.

  • Cancellation charges per pax applies across all conventions. 

  • 100% cancellation charges will be imposed as no-show fee. Encashment for the trip will also not be allowed as the ticket will be deemed as utilized. 

  • Qualifiers can encash the QCE and Star Club ticket as per encashment criteria as per Awards & Incentive booklet. 


  • Standard travel insurance plan will be provided for the official convention period only.

  • Qualifiers are recommended to purchase a separate travel insurance policy if he/she is doing pre/post trip or prefers a higher coverage plan. He/she must make the purchase before his/her departure date. 

  • All qualifiers are covered under group insurance XX from XX May 2020 to XX May 2020.



  • No refund or reduction of the convention package fare will be made for unutilized accommodation, meals or any other service included in the convention package. 


  • Excess baggage charges, meals, beverages, room services, personal incidentals, optional sightseeing, and items that are not indicated in the convention itinerary are excluded from the convention package. 

  • Final Attendance 

  • Qualifiers’ and their AP’s (if any) final attendance to the trip is dependent on the results after CFI runs. While flight ticket has been reserved for him/her but not issued, in the event that he/she did not qualify after final CFI Report and/or he/she have travel restrictions, he/she will not be eligible to travel.  

  • All benefits and encashment are taxable.


Any amendment (after confirmation) involving name error or date change are subjected to administrative charges of SGD 200.

Qualifiers need to settle all outstanding amounts prior to trip commencement. Failing which, we reserved the right to release all flights and hotel reservations.

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